FREQUENTLY ASKED QUESTIONS
We're pleased to offer international shipping services covering over 200 countries and islands worldwide. Our top priority is to provide exceptional value and service to our customers. We strive to expand our reach and meet the diverse needs of our customers to ensure our service exceeds expectations no matter where you're in the world.
We use DHL Delivery for all our standard shipping orders to ensure your package arrives within approximately 7-15 business days. You can be sure that you'll receive your tracking number automatically via email. It may take up to 24-48 hours for the order confirmation to be generated after your purchase. Please also note that our UASS shipping center is closed on weekends.
Please note that customs or import duties are usually charged once the package reaches its destination country. These charges are the responsibility of the recipient of the package.
Please be advised that we have no control over these fees and cannot provide an accurate estimate of the cost, as customs regulations and import duties vary greatly from country to country. In order to minimize possible tax or customs charges upon arrival in your country, UASS takes measures to under-declare the product value.
Our goal is to ensure transparency and avoid unexpected fees when your package arrives. We strive to keep potential taxes at a minimal level.
If the item you selected is out of stock, don't worry! We'll hold your order and make every effort to contact you regarding alternative options. If we don't reach you within 48 hours, we'll refund you for the out-of-stock item and ship the remaining items in your order promptly.
To ensure smooth processing of your order, please be sure to provide a correct and valid shipping address. Incorrect or invalid addresses may cause delays. If we email you to ask for address verification, please respond promptly to avoid unnecessary delays.
In rare cases where an order is deemed potentially fraudulent, we may need to take additional steps to verify the authenticity of the order. We understand that this may cause a delay in processing, but we ask for your indulgence as the safety of our customers and their orders is our top priority.
We'd like to inform you that due to the high demand for our products, it usually takes 5-10 business days for us to ship your items from the day you place your order. However, it may happen that we can deliver the items even earlier. You can be sure that we'll notify you by email as soon as your package is shipped.
We ask you not to contact us before 10 business days from the date of your order. This will give us enough time to process and prepare your shipment.
Once you receive the tracking information in a separate email, you can expect to receive your order within 3-7 business days. If the tracking status isn't updated at first, please be patient and wait a few days for the system to display new information. We assure you that we're actively monitoring the progress of your shipment.
Thanks for your understanding and patience as we work hard to deliver your order on time.
Thanks for choosing us! Once you have placed your order, we'll immediately send you a confirmation email to the address you provided. This email will contain your order/invoice number, which will serve as a reference in case you have any questions about your order.
If you'd like to make a return or exchange, or have any questions about the status of your order, our friendly customer service team will be happy to assist you. Simply contact us and include your name and the order number you provided in the confirmation email. We strive to make your shopping experience with us smooth and enjoyable.
We're pleased to offer you the convenience of PayPal for all your payment needs. With PayPal, you have several options to securely complete your transactions. It's a trusted and widely accepted payment method that allows you to make purchases with ease and peace of mind. So enjoy the flexibility and security that PayPal offers you when shopping.
Absolutely except Africa and India!
We offer shipping services to over 200 countries worldwide, spreading the joy of our products far and wide. However, there are a few locations where we may encounter shipping limitations. If, by chance, you reside in one of those countries, please don't worry. We will personally reach out to you to discuss alternative options or possible solutions. Our goal is to ensure that every customer, regardless of their location, can have access to our products and exceptional service.
We value your privacy above all else, and that's why we use the highest industry standards to protect your personal information when you store on our site. To ensure the highest level of security, we use state-of-the-art measures such as encrypting your credit card information with a Secure Socket Layer (SSL). This advanced technology is widely used on the Internet to process data securely.
We want to assure you that we don't store your credit card information once your transaction is successfully completed. We know that they're only necessary for the completion of your purchase. You can be assured that your information will be handled with the utmost care and confidentiality throughout the entire process. Your trust and peace of mind are incredibly important to us.
For the fastest possible resolution of your issue, we recommend that you create a ticket. This simplified process allows us to handle your issue quickly and efficiently. By creating a ticket, you provide us with all the necessary information so that our team can help you effectively. You can be sure that we're here for you and will do our best to solve all your questions or problems quickly. So don't hesitate to contact us and create a ticket - we're ready to help you!
